I have been an intern at User Behavioristics, Inc. and have had a vast array of responsibilities, such as Playtest Moderation, UX Research, and Survey Creation and Analysis for over 2 years now. The company uses a unique methodology developed by the CEO, Heather Desurvire. We use PLAY and GAP heuristics that outline the best practices in both general game play and First Time User Experience. These heuristics are used to analyze playtests as we are contracted by Game Development studios like 2K Games, Wargaming, and many others. Game companies provide us with a demo, and in return, we schedule multiple playtests, sort through the footage, and prepare a professional report filled with actionable insights on how to improve the game.
Throughout the two years, I gained experience and rose to the position of Lead Associate UX Researcher, Survey Lead, and Project Manager. It was my responsibility to handle the onboarding, teach the basics of UX to two generations of interns, and oversee their test projects. As the Project Manager, it was up to me to check everyone’s availability and come up with a schedule that accommodated over 10 different college students with varied schedules. Overall, this internship greatly contributed to my UX Research skills. Not only did it allow me to practice them through commercial projects, but I also got to fully master them through teaching other people.
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Team photo taken during a corporate party